Get to know East Penn!
East Penn is a stable, essential employer, that is poised for the energy needs of the future with almost 80 years of sustainable lead battery and battery accessory manufacturing expertise!
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. Almost 40% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.
East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EOE/VEVRAA
Overview
East Penn Manufacturing is seeking a detail-oriented and customer-focused Accounts Receivable Administrator to support the daily operations of the Accounts Receivable Department. Reporting to the Accounts Receivable Supervisor/Manager, this position serves as a key contact for customers and internal departments, assisting with account maintenance, payment processing, documentation management, and administrative support functions. The ideal candidate will possess strong organizational skills, proficiency in Microsoft Excel, and the ability to manage multiple priorities in a fast-paced office environment.
Responsibilities
- Answer incoming phone calls and emails for the Accounts Receivable Department.
- Process credit card and E-check payments and assist customers with invoice and credit copy requests.
- Route calls and inquiries to the appropriate department personnel when necessary.
- Update, maintain, and format various Excel spreadsheets and reports, including MI spreadsheets and Check Sheet Control documentation.
- Download and distribute files required by Accounts Receivable personnel for account maintenance activities.
- Assist with customer account maintenance, including establishing new ship-to locations and updating account information.
- Serve as a backup for Customer Data Administration functions.
- Collect, scan, organize, and maintain Sales Tax Exemption Certificates and related customer documentation.
- Develop a general understanding of sales tax exemption requirements and processes.
- Support Accounts Receivable, Billing, and Cash Application processes and assist in troubleshooting routine issues.
- Maintain and update the Invoice Correction Log.
- Provide exceptional customer service to both internal and external customers.
- Perform other duties and special projects as assigned.
Qualifications
Education
- Associate degree in Business Administration or a related field preferred.
- Equivalent combination of education and relevant work experience will be considered.
Experience
- Minimum of two (2) years of administrative office experience, preferably within an accounting, finance, or accounts receivable environment.
- Experience working with customer accounts, payment processing, or business administrative functions is preferred.
Skills & Competencies
- Strong interpersonal, written, and verbal communication skills.
- Excellent organizational skills with the ability to prioritize workload and meet deadlines with minimal supervision.
- Strong customer service orientation and professional demeanor.
- Ability to solve routine problems independently and escalate issues appropriately.
- Good arithmetic, mathematical, and logical reasoning skills.
- Advanced proficiency in Microsoft Excel, including VLOOKUPs and spreadsheet maintenance.
- Proficiency with Microsoft Word, Outlook, and other Microsoft Office applications.
- Strong attention to detail and commitment to accuracy.
- Ability to maintain confidentiality of financial and customer information.
Work Environment
- Office environment 100% of the time.
- Frequent use of computers, telephones, printers, scanners, and other standard office equipment.
Physical Requirements
- Ability to remain seated for extended periods while performing computer-based work.
- Ability to move throughout an office environment as needed.
- Ability to utilize a computer screen and complete detailed tasks requiring concentration and attention to detail.
- Ability to occasionally lift and carry office materials and files.
East Penn Benefits
- Competitive pay based on experience and qualifications
- Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
- 401K Savings Plan with company match and a 3% employer contribution
- 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
- Employee assistance program
- Fitness Discounts
- Promotional opportunities
- Stable employment with a growing manufacturing organization
- Opportunities for skills development and career advancement
- Comprehensive safety training and ongoing professional development
- Team-oriented work environment with diverse and challenging projects
